Commune is a manufacturer of high-end indoor furniture from Singapore. The brand has identified China as one of its key markets, and opened as many as 18 stand-alone stores in the country already.
Commune wanted to monitor its China operations and obtain a critical assessment of the sales of its furniture in Chinese retail outlets.
Commune used The Store Checkers to implement mystery shopping visits in all its retail stores in China. Our App allowed Commune to recruit potential shoppers in each city, send them to every store, and have them fill a detailed questionnaire describing their visit. In total, over one hundred visits were quickly organized, allowing Commune to evaluate the performance of its Chinese sales personnel and the general presentation of its stores.